Contact
A real person reads these. There is no support ticket system and no chatbot.
Email us
We aim to reply within three working days. If your message is about a purchase, send it from the address you bought with, or tell us which address you used, so we can find the payment.
Try this first: lost access
Access is saved in your browser rather than to an account, so it disappears if you clear your browser data or switch device. Most cases are fixed in a few seconds by Restore access using the email address you bought with.
If that does not work, email us and we will restore it manually.
Refunds and billing
Our Refund Policy sets out when we refund. Short version: duplicate charges, faulty content, and paid-but-no-access are all put right. Email the same address.
Your data
To see what we hold, correct it, delete it, or unsubscribe from marketing, email us and say what you want. Our Privacy Policy explains what we collect and the legal basis for it.
Every marketing email also has an unsubscribe link, which works immediately and does not affect access to anything you have paid for.
Errors in a pack or guide
If you spot something out of date or wrong, please tell us. Employers change their processes during the season and corrections from readers are genuinely useful. Include the page address if you can.
Company details
ApprenticeEdge is a product of Deep Cut Industries Limited, registered in England and Wales, company number 17231642.
We are not affiliated with, endorsed by, or partnered with any of the employers named on this site. If you are trying to reach one of them, you will need their own careers team.