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Civil Service Apprenticeship Competencies — What They Test and How to Prepare
Civil Servicetests school leavers against a specific set of competencies at every stage — from the online assessment through to the final interview. Here's exactly what they test and how to prepare for each one.
Civil Service's Core Competencies
Making Effective Decisions
Assessed at: online assessments, video interview, and assessment centre.
What strong looks like:
A STAR story with a clear individual contribution, a specific outcome, and a genuine reflection on what you learned or would do differently.
Seeing the Big Picture
Assessed at: online assessments, video interview, and assessment centre.
What strong looks like:
A STAR story with a clear individual contribution, a specific outcome, and a genuine reflection on what you learned or would do differently.
Changing and Improving
Assessed at: online assessments, video interview, and assessment centre.
What strong looks like:
A STAR story with a clear individual contribution, a specific outcome, and a genuine reflection on what you learned or would do differently.
Working Together
Assessed at: online assessments, video interview, and assessment centre.
What strong looks like:
A STAR story with a clear individual contribution, a specific outcome, and a genuine reflection on what you learned or would do differently.
Developing Self and Others
Assessed at: online assessments, video interview, and assessment centre.
What strong looks like:
A STAR story with a clear individual contribution, a specific outcome, and a genuine reflection on what you learned or would do differently.
Managing a Quality Service
Assessed at: online assessments, video interview, and assessment centre.
What strong looks like:
A STAR story with a clear individual contribution, a specific outcome, and a genuine reflection on what you learned or would do differently.
Delivering at Pace
Assessed at: online assessments, video interview, and assessment centre.
What strong looks like:
A STAR story with a clear individual contribution, a specific outcome, and a genuine reflection on what you learned or would do differently.
The STAR Framework
S — Situation: Set the scene briefly (1–2 sentences). Enough context, no more.
T — Task: What was your specific responsibility? What was expected of you?
A — Action: What YOU did — not "we". Be specific. This is 60% of the answer.
R — Result: Quantify if possible. What changed? What did you learn?
Where to Find Your Examples
You don't need impressive examples — you need specific ones. Strong STAR stories come from:
- Part-time jobs (customer complaints, covering a shift, managing a task alone)
- School projects or coursework (disagreements, tight deadlines, leading a presentation)
- Sport, volunteering, Duke of Edinburgh, clubs, or societies
- Any situation where something went wrong and you fixed it or learned from it
Want the full prep pack?
Civil Service Apprenticeship Prep Pack
Application stages, competencies, real interview questions, commercial awareness, and a pre-submission checklist — in one complete pack.